Payments / International shipping

Payment and international shipping conditions

Prices

All of the prices indicated in the webshop are given in Croatian kuna, VAT included. The indicated prices do not include shipping costs, which are calculated at the end of the purchase.

Placing orders

Goods can be ordered 24 hours a day, 7 days a week. Goods are ordered via electronic form at the website aromara.hr. The Buyer is notified on placed orders via e-mail. If for whatever reason the Seller is unable to deliver all ordered items, they shall deliver the items that are available. The Seller will notify the Buyer about the deadline and/or inability to deliver the rest of the items via e-mail. The Buyer may accept or cancel the delivery of the rest of the items. If the Buyer decides to cancel the remaining part of the order after placing their payment, the Seller shall return their money no later than 30 days following receipt of the decision of the cancellation, by paying said money into the Buyer's account.

The order is considered to have been received from the moment when the Buyer completes their order in electronic form and they receive their order number and are notified that their order was successfully received.

Order confirmation

The Buyer shall receive order confirmation via the e-mail address entered in the electronic form.

Delivery by courier service and delivery costs

Ordered items are sent in the form of a package within 5 working days following receipt of the order or payment (usually earlier). The packages are delivered by the DPD service. Exceptionally, in case a certain item has been sold out or unforseen circumstances have arisen, the delivery may take a bit longer than the period stated above, which you will be notified about via e-mail.

Delivery and transportation costs depend on the weight of the package. The lowest delivery and transportation cost of standard courier delivery to addresses within the Republic of Croatia is 30,00 kn for payments charged to credit and debit cards and payments made using slips. Delivery is free for orders higher than 300,00 kn. Packages are insured against loss and damage.

Payment

Selected items can be paid by:

a) advance payment to our bank account

b) cash on delivery

c) credit cards.

OPTION transfer order/slip/e-banking. Payment by means of money transfer to our account. Once you have finished shopping, we shall process your order and send you an offer with payment data. Automatic order confirmation sent by the webshop once the purchase is complete does not represent final payment data. Wait for the offer containing the final payment data.

OPTION cash on delivery. Payment in cash to the courier upon delivery.

Credit card payments

You can pay using the following credit cards: American Express ®, MasterCard ®, Maestro ®, Visa ®, Diners ® and Discover ®. All of the mentioned credit cards offer the pleasure of cashless purchase, while ensuring maximum data protection. Following the pre-authorization process, your credit card will be charged with the price of the ordered items and shipping costs.

Conversion

In the case of payments in foreign currency (EUR), the price is calculated by conversion from HRK according to the Croatian National Bank midpoint exchange rate at the moment when the order is placed.


 

Security of online payments

Payments on our website are conducted using CorvusPay – an advanced system for secure acceptance of credit cards via the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

   

   

INTERNATIONAL SHIPPING 

Shipping outside of the Republic of Croatia

International shipping is done by our delivery service. The items are sent within three working days following your payment, except in cases when we do not have a sufficient amount of a certain item for immediate delivery. The delivery deadline for Europe is usually up to five working days (D+5) following your payment. Delivery for the rest of the world is usually up to ten working days following payment (D+10). The delivery deadline may be extended if the package remains at the customs. The Buyer is responsible for the payment of taxes and duties in accordance with the laws of the country in which they reside.

COUNTRY/SHIPPING COST

Please contact us at prodaja@aromara.com.